Sales:- It's a process of converting new leads converting them into
customers(contact,account) and working on opportunity against them. opportunity
itself can have stages.
While in opporunity you can go to create quotes, orders and invoices for the sales of your product.
While in opporunity you can go to create quotes, orders and invoices for the sales of your product.
Marketing:-
As the name says it is the marketing of your product,services etc. You can
create Marketing list for leads/account/contact and distribute the marketing
activities among them in a marketing campaign. Remember each campaign has a plan,
a buggeted cost. The result of these marketing activities can result into the
new opportunites with existing customers or new leads.
So the output of marketing process is basically input to the sales process.
So the output of marketing process is basically input to the sales process.
Service:-
This is the 3rd module in MS CRM which is normally used if your company is
providing services for your product like maintence service or other services.
You can have contract against your customer which can define how the customer
are serviced (i.e. cases).
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